Refund policy
Midwest Jewellery (ARF LLC MIDWEST JEWELLERY), 75 John Portman Blvd NW, Suite #6S-114A, Atlanta, GA 30303 · +1 888-506-9909 · info@midwestjewellery.com
Returns
You may request a return within 7 days of delivery, as shown in the carrier's tracking. Email info@midwestjewellery.com with your order number before sending anything back. We will reply with return instructions.
To be accepted, the item must be:
- unworn and in the condition it was delivered, with any tags, stickers and our security tag intact;
- returned with its original box, packaging and any paperwork or certificates that came with it;
- not resized, engraved or altered after delivery.
We record identifying details and photographs of each piece before it ships and check them when it comes back.
Return shipping
Return shipping is paid by the customer. Returns must be sent fully insured for the item's value with a signature required, using a trackable service. We are not responsible for returns lost or damaged before they reach us. On request, we can supply a prepaid label with declared value and signature and deduct its cost from the refund.
Refunds
Once the item arrives and passes inspection, we issue the refund to the original payment method within 5 business days. Original shipping charges are not refunded. There is no restocking fee for items returned unworn in their original condition. Your bank or card issuer may take additional time to post the refund.
Damaged, incorrect or not-as-described items
Contact us within 48 hours of delivery with photos. We will arrange the return at our cost and give a full refund, including shipping, or a replacement if available.
Made-to-order pieces
Pieces marked "Made to Order — Estimated delivery in 3–4 weeks" are made or sourced for you after you order.
- Cancellation within 24 hours: you may cancel free of charge within 24 hours of ordering, for a full refund.
- Cancellation after 24 hours: contact us. If production or sourcing has not started, we cancel and refund in full. If it has started, we explain your options before anything is charged; nothing is deducted from your refund without your written agreement. Standard pieces can still be returned within 7 days of delivery as described above.
- Returns: made-to-order pieces in standard sizes may be returned on the same 7-day terms as other items. Pieces made to a custom size, metal or engraving that you requested cannot be returned unless they are defective or not as described.
- Delays: if we cannot deliver within the estimate, we will tell you and you may cancel for a full refund.
Exchanges
We do not offer direct exchanges. Return the item for a refund and place a new order.
Items that cannot be returned
Pieces made to a custom size, metal or engraving at your request, and pieces resized or engraved after delivery. These exclusions do not affect items that arrive damaged, defective or not as described, or any other rights you have by law.
Order review
To protect our customers, we may verify orders before shipping. That can include confirming that the billing and shipping addresses match, and asking for photo identification. Information collected for verification is handled as described in our Privacy policy.
Contact
Questions about a return: info@midwestjewellery.com or +1 888-506-9909. Returns are sent to the address above, using the instructions we email you.
Effective date: 10 November 2026.